We have expanded our list of countries. We now deliver internationally! Once the order is dispatched, we will send the tracking information to the registered email ID provided at the check-out. If you haven’t received an email, please email us at email@example.com and mention your order number.
For UAE & International orders please visit our global store.
|United Arab Emirates||
Next working day (dispatched from Dubai warehouse).
|United Kingdom||3-4 working days (dispatched from London warehouse).|
|GCC & Rest of the World||3-6 working days (dispatched from Dubai warehouse).|
Our policy is valid for a period of 7 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 7 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.
The following criteria must be met to qualify for an exchange:
- Product is defective
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase.Please note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
In order to return an order, you must contact us first.
Returns can be mailed to: Bio Diva Food Supplement Trading LLC, Smarthub Business Centre, The One Tower, Office 10, 18th Floor, Dubai, United Arab Emirates . You will be responsible for paying the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
If you have any questions about this Policy, please contact us.
This document was last updated on June 27, 2023.